Where are the Products Shipped From?
Most of our products are warehoused and shipped from a fulfillment company located in Ft. Lauderdale, Florida. A fulfillment specialist will pull the items from the shelves, package them for shipment and all the cartons are picked-up daily by each of the shipment carriers. A $3.00 fulfillment fee is charged for each package they ship, and that fee is factored into the shipping and handling charges. The fulfillment company will prepare each order, ensuring that each item arrives at the correct address in excellent condition.
How Long Does the Shipping Take?
First Class Mail shipments going to most metropolitan cities in the US will take about 3 business days from the date the package is picked-up to the date it is delivered. Priority Mail will generally deliver about 2 business days (after being shipped) before the package is delivered. Customers can expect US Postal Service shipments to rural locations may take a little longer. Delays may occur during the holiday rush and severe weather can impact ground travel between Florida and the customer's delivery address. Shipments going FedEx Ground to customers within the state of Florida are generally delivered in one business day (after they have shipped). All the shipping prices and options will be displayed during the shopping cart checkout, before making payment, so you can easily estimate the costs before making the final purchasing decision. There are many FedEx options for expedited delivery. When selecting the type of shipment method, be sure to keep in mind that when it says 2-Day or 3-Day, that you are choosing the shipping service, and it does not take into account the time it will take to hand off the package to FedEx. For example, if your order is placed on a Monday afternoon going FedEx 2-Day, it is very likely that the order will prepared for shipment on Tuesday morning and then it will be picked up by FedEx on Tuesday afternoon so it is very likely that the package will arrive 2 days later, on Thursday. Please keep in mind that delivery times will definitely be affected by holidays, severe weather and hazardous road conditions. Customers can log into our web site to review their orders and obtain their shipment tracking details at any time. Packages going through the mail can normally be tracked at http://www.usps.com/tracking and FedEx shipments can be tracked at http://www.fedex.com/tracking.
How are the shipping charges calculated?
When you select the products you want to buy and then enter in your address information, the cart will refresh automatically so that it can analyze the dimensional weight of the package before updating the page with the shipping cost. The displayed shipping costs are a direct reflection of what it costs for us to ship your order, and there is no profit being earned from shipping out each order. We will continually look for ways to lower the shipping costs by negotiating with the shipment carriers to get the best rates for each of our customers.
How much will it cost to ship my order?
The best way to determine the shipping cost and your order total is to pretend that you are placing an order without going forward with the final payment. Our shopping cart is designed so that you can select items and place them into your online shopping cart. The cart will calculate the shipping options and pricing based on the items being purchased in combination with the destination address. If for some reason you inadvertently complete the payment, jot down the order number and then contact us to ask that we cancel order such-and-such.
Can My Order be Expedited?
If you need for us to expedite a shipment, we recommend that you CONTACT US and use the words "Expedited Shipment" to let us know that you have a time-critical order. We will certainly do our best to expedite orders that arrive in our system prior to 12:30pm. If you want to expedite an order after 12:30pm we will have to make a determination if it is possible to expedite the order first before we contact you to make additional arrangements.
Do You Ship to International Addresses?
YES! We ship mostly to customers within the United States, however we also ship daily to Canada, Australia, Europe and South America. If you would like to know the shipping cost to your location, we suggest that you pretend to place an order. You will be able to see all the shipping options and prices based on your actual shipping address. The online shopping cart determines the shipping costs based on the package weight and destination address. Please keep in mind that Scan Sound, Inc. is not responsible for any government taxes, customs or duties fees imposed on the order shipments.
If you want your order billed to a 3rd-party account number, there are two possible options available to you. 1). You can place your order online and then send us notification that you want the order shipped and billed to a 3rd-party account so that we can issue a partial refund. 2. You can contact us directly and arrange for payment and we will bill the appropriate amount when the order is shipped. Keep in mind that all items shipped are subject to a $3.00 per carton handling charge. The $3.00 fee is charged by the fulfillment company to cover the packaging materials, package preparation and shipment logistics services.
Shipment Methods and Service Delays
Customers placing orders will select the type of shipping method that suits their preference, based on the shipping price and service delivery time frame. Shipment tracking information is automatically forwarded to the customer email address after their order has been prepared for shipment. We recommend that customers choose FedEx shipping for the most dependable package tracking and delivery. We also recommend that customers choose Express Shipping methods such as Express Mail, FedEx Priority, FedEx Standard or FedEx 2-Day service if the ordered items need to be expedited or delivered by a critical date. Please note that the US Postal Service does not guarantee 2-Day delivery for Priority Mail. Most priority mail will generally arrive within 2 to 3 days depending on the best of circumstances; Deliveries can take longer during holiday periods or if severe weather disrupts mail transportation between Florida and your location. Keep in mind that FedEx Priority and Standard packages being shipped on Friday will typically be delivered on the following Monday. Please contact us before placing your order if you wish to pay additional fees for Saturday delivery. Scan Sound, Inc. can’t accept any responsibility for delays caused due to severe weather. If you did not receive the shipment tracking information, please contact us to request that we re-send your tracking information. Customers are encouraged to use the tracking number and go to http://www.fedex.com/tracking or http://www.usps.com/tracking to check the status of their package based on the selected carrier.