Return Policy

Return Policy – Scan Sound, Inc.

At Scan Sound, Inc., we stand behind the quality of our products and are committed to customer satisfaction. If you need to return an item, please review the following policy to ensure a smooth process.

Return Eligibility

Products may be returned within 30 days of the original purchase date provided that:

  • The item is unused, undamaged, and in original condition
  • The item is returned in its original packaging
  • All included components, accessories, and documentation are included
  • The product is suitable for resale

Returns that do not meet these conditions may be subject to a restocking fee or may not be accepted.

Return Authorization (RMA Required)

All returns must be approved in advance.

  • Please contact us at info@scansound.com to request a Return Material Authorization (RMA) number
  • Returns received without an RMA number may be refused or delayed
  • The RMA form must be included inside the return package

Refunds

Approved returns will be refunded as follows:

  • Refunds apply to the purchase price of the product only
  • Original shipping and handling charges are non-refundable
  • Refunds will be issued to the original method of payment

Non-Refundable Charges

The following charges are not eligible for refund:

  • Shipping and handling fees
  • Expedited shipping charges
  • International duties, taxes, or customs fees

These costs are incurred at the time of shipment and cannot be recovered.

Return Shipping

  • The customer is responsible for return shipping costs
  • We recommend using a trackable and insured shipping method
  • Scan Sound, Inc. is not responsible for items lost or damaged during return transit

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Defective
  • Damaged in transit
  • Incorrect or incomplete

Please contact us within 5 business days of delivery, and we will promptly resolve the issue at no additional cost.

Warranty

All Scan Sound products include a 1-year limited parts warranty (unless otherwise specified). Warranty claims are separate from returns and will be handled accordingly.

Special Notes

  • Products used in clinical or patient environments (such as headphones, earmuffs, or eartips) must be unused and in original hygienic condition to be eligible for return
  • Custom-configured or special-order items may not be eligible for return

Contact Information

If you have any questions or would like to initiate a return, please contact us:

Scan Sound, Inc.
Email: info@scansound.com
Phone: 954-425-0199