Scan Sound, Inc. Customer Service Request Form

Scan Sound, Inc.
1121 S. Military Trail • Suite 118
Deerfield Beach, FL 33442

Toll Free: 1-866-SCAN-SND | Tel: (954) 425-0199
Toll Free: 1- 866-722 -6763 | Fax: (954) 827-2408

Customer Service Form

Should you need assistance or have any questions,
please fill out this form and we will promptly respond back to you via email.

Scan Sound, Inc.

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Thank you for taking the time to fill out the form. We take great pride in our reputation of exceptional customer satisfaction. By responding to our customer needs, we have built our business primarily from word-of-mouth advertising.

If you have a sales lead, we do offer a bonus program for sales leads that enable us to complete a sale. Just fill out the above customer service inquiry form, and let us know that you have a sales lead. We will contact you and advise you of how you can assist us in completing the sale. Please be sure to let us know if you wish for us to use your name, when contacting your sales lead.

All online purchases are made in accordance with the following policies:

PRIVACY POLICY: All information provided to Scan Sound, Inc. will only be used in the ordinary process of handling orders and responding to customer requests. By placing an order, all customers indicate that they understand and will adhere to the terms and conditions of this web site.

TERMS AND CONDITIONS: Scan Sound will attempt to fill all orders on the basis of product availability. Scan Sound, Inc. can not be held responsibile if any of the items are discontinued without Scan Sound's knowledge. Every effort will be made to keep this web site updated. Scan Sound will substitute equivalent products in order to fill orders, if an item can not be procured or has been discontinued. All customers must pay for the items ordered, including applicable taxes, shipping and handling charges, which will be totaled and provided to the customer prior to shipment of the products.

REFUND POLICY: Shipping and handling charges are non-refundable for any items being returned. Additional postage will not be charged for items that must be replaced due to improper manufacture or items missing from a shipment as indicated on the packing list. All items being returned for credit or exchange, must be packaged in the original packaging and shipping container, complete with all original documentation and parts in the condition that original packaging was received. Scan Sound, Inc. reserves the right to charge a 15% re-stocking fee for items returned after 30-days from the date of shipment, for items not returned in their original packaging, items improperly packaged and for any missing item(s) which would prevent the product from being re-sold. Items damaged during shipment should be immediately reported to Scan Sound, Inc. in order to file an insurance claim and arrange for replacement. Be sure to reference the Invoice Number for any items being returned for credit.

Merchandise may be returned for credit or refund up to 30 days after the invoice date. Contact our customer support representatives to obtain your Return Authorization (RMA) number and details including mailing address and procedures. RMA numbers are valid for 15 days from date of issuance. We are unable to accept returns without an RMA number.

Items being returned for credit should be forwarded to:

Scan Sound, Inc.
1121 S. Military Trail Suite 118
Deerfield Beach, FL 33442

To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of your refund.

Shipping, handling and insurance charges are non-refundable as those costs are incurred during the process of safely delivering the goods that you ordered.
Refunds or credits are issued after receipt and inspection of returned goods.
Refunds will only be made to the original credit card used for purchase. Credits cannot be assigned to third parties.
Shipping fees will not be refunded if shipment is refused at time of delivery.
All returns must be shipped Pre-Paid.
Scan Sound will refund shipping charges for defective/damaged merchandise only in accordance with terms of warranty service which is described below. Products manufactured by third parties are warranted by their respective manufacturers.
The customer shall be responsible for shipping charges, if an item must be re-shipped due to an incorrectly provided shipping address, incomplete delivery or package refusal

WARRANTY: Scan Sound, Inc. stands behind each of the products sold on scandound.com web site. The Scan Sound Product Warranty applies only to the original buyer in possession of the original proof of purchase. Scan Sound warrants its products to be free from defects in materials and workmanship from the date of purchase, or from the invoice shipment date (the warranty period). Please notify Scan Sound in order to solve any warranty claim in a speedy way.

We hope that you will always be happy and delighted with your purchases of Scan Sound products. If nonetheless you wish to return a product purchased directly from scansound.com for a refund, please contact us for a return authorization number (RMA#) and info on how and where to return it.

Unless otherwise specified in writing, each of the Scan Sound products are warranteed for a period of NINETY DAYS from the original date of purchase. Scan Sound will repair or replace a defective product provided it is returned to Scan Sound freight prepaid. The warranty applies only to products sold directly from scansound.com to its customers.

During the warranty period, Scan Sound will repair or replace based on individual cases of a defective product or part of it, provided it is returned to Scan Sound freight prepaid. Scan Sound will decide whether to be deemed responsible for the defect or to charge the customer.

This warranty is not valid in cases where the product has been misused, mishandled, where unauthorized repairs have been performed without our written authorization, or where depreciation of the product is due to normal wear-and-tear.

DAMAGE, SHORTAGE AND INCORRECT SHIPMENT: If your purchase has incurred any damage during shipping, if you didn't receive the correct product or you think parts of it might be missing, contact us within 48 hours of delivery in order for us to assist you without delay. Carrier-caused problems must be reported to the carrier as well.

REPAIR POLICY: Please contact Scan Sound for further details on your options to obtain service and/or replacement parts for items which have been purchased from the scansound.com web site.

RETURN POLICY: All returns to Scan Sound to be refunded must be in perfect conditions, with original paperwork, packaging and proof of purchase. Refunds after 30 days from the invoice date are subject to a 15% restocking fee. The buyer is responsible for all shipping charges and insurance on any products returned for a refund. Scan Sound will not take any responsibility for damage incurred during return shipping. Original shipping and handling charges, taxes or customs duties are not-refundable.

CHANGES IN TERMS AND CONDITIONS: We reserve the right to change these terms and conditions, product specifications or to discontinue products without previous notice.

In case of discordance between these terms and conditions and what stated elsewhere, the most recent will apply. This does not affect your warranty rights.

Please check these pages on a regular basis for the latest version of our terms and conditions.